Terms of sale
Foreword
The purchase of products offered on jerome-dreyfuss.com is subject to these general terms of sale (hereinafter referred to as the “general terms of sale”).
Orders placed on the jerome-dreyfuss.com website are exclusively targeted to private individuals and “end buyer” companies, other than for their resale. It is strictly prohibited to resell or distribute the Jérôme Dreyfuss products purchased on the jerome-dreyfuss.com website.
These general terms of sale may be updated at any time by Société 108 Jérôme Dreyfuss.
The current version of the general terms of sale may be consulted by clicking on the “Contact us” link.
Moreover, whenever you place an order on the jerome-dreyfuss.com website, you will be asked to confirm that you accept the general terms of sale applicable on the date you place your order.
Article 1 - Products
The main features of the Products are shown on the Jérôme Dreyfuss website in each Product sheet. However, you are fully informed that the images, photographs and colours of the items offered for sale may not exactly correspond to the actual colours due to the web browser or monitor used.
The products offered for sale on the Website are available while stocks last.
Our products and prices are valid as long as they are visible on the website and as long as the stocks are available. There may be errors or changes in exceptional cases, specifically in the event of simultaneous orders for the same product from a number of customers.
If a product is unavailable after your order has been placed, we will inform you by email or by phone, and you will be given the option of ordering another product featured on the jerome-dreyfuss.com website as a replacement, or of cancelling your order.
If you opt to cancel your order, any amounts already paid will be immediately refunded to you, to the bank account corresponding to the bankcard used to make the payment.
Société 108 Jérôme Dreyfuss cannot be held liable in the event of inventory shortage or unavailability of the products.
Société 108 Jérôme Dreyfuss reserves the right to change the articles offered on the website at any time, without notice.
Article 2 - Prices
The prices of the Jérôme Dreyfuss products are quoted in euros, inclusive of tax. The amount of your order includes delivery costs depending on the selected option (see “delivery method”).
Société 108 Jérôme Dreyfuss reserves the right to adjust the prices of the products offered on the website at any time, without notice. Products are billed based on the prices you see on the jerome-dreyfuss.com website when you place your order, provided that the products ordered are available at that time.
Article 3 - Orders
The jerome-dreyfuss.com website allows you to immediately order online a selection of Jérôme Dreyfuss products from Société 108 Jérôme Dreyfuss. These products may be delivered to the countries mentioned in the delivery list.
For any exceptional order or request regarding an order already placed, please contact our customer service department by email (customerservice@jerome-dreyfuss.com).
Signing up or "guest" order:
For any order, you may place an order as a "guest" without creating a customer account or through a customer account. Even if you order as a guest, should you create an account afterward, your previous orders will be linked to your customer account. Some promotional offers are only accessible to customers with an account created beforehand. To create a customer account, you must fill out a personal information form with complete honesty and are required to update this information as needed. We invite you to contact our customer service if you wish to change information such as your name, first name, or email address.
When creating your customer account, you will be asked to choose an email address and a password, which will be required each time you wish to access it. Your personal information is thus protected by a password so that only you have access to it.
Société 108 Jérôme Dreyfuss recommends that you do not disclose this password to any third party.
You should log out of your profile and close your browser at the end of each work session to limit access to your personal information. You are solely responsible for the confidentiality of your password.
Pursuant to the French Data Protection Act of 6 January 1978, you have a right to access personal data and this right may be exercised by writing to the Customer Service Department at customerservice@jerome-dreyfuss.com, without prejudice to your right to object to the processing of this data for just cause.
Finalising orders:
At any time, you may:
· Add Jérôme Dreyfuss projects to your selection by clicking on “Continue shopping”,
· Consult the selected Jérôme Dreyfuss products, by clicking on “My shopping basket”,
· Modify your selection by clicking on “delete” or by adjusting the quantities as the case may be.
A summary page is automatically displayed featuring, for each product selected on the jerome-dreyfuss.com website, a photograph of the item, its colour and references, the quantity selected, its unit price and the total amount for your order. You should check that this information accurately reflects your selection before confirming your order.
While every effort is made to ensure that the colour and design of the Jérôme Dreyfuss products in the photos displayed on the jerome-dreyfuss.com website correspond to the original products, variations may occur due to the technical limitations of colour rendering on your computer equipment.
Accordingly, neither Société 108 Jérôme Dreyfuss nor Jérôme Dreyfuss may be held liable for any error or inaccuracy in the photographs or graphical representations of Jérôme Dreyfuss products displayed on the jerome-dreyfuss.com website. If you have any questions about the products, you may of course contact our customer service department.
For every order placed via the website, it is implied that you provide complete and accurate information during the ordering procedure. The information requested will include: title, surname, first name, phone number, email address, delivery and invoicing address.
At the end of the ordering procedure, you are invited to click on “Complete my purchase”. When you click on this button, you will be asked to accept all of these general terms of sale and use and the jerome-dreyfuss.com privacy policy.
When you are finished, your order is transmitted to Société 108 Jérôme Dreyfuss for processing. Société 108 Jérôme Dreyfuss reserves the right not to accept an order placed by a customer with whom it has a dispute concerning a prior order, or if Société 108 Jérôme Dreyfuss reasonably considers that the customer has violated these general terms or is engaged in any fraudulent activity, or for any other legitimate reason.
You will receive an order summary by email. The acknowledgement of receipt will mention the description of the Jérôme Dreyfuss products selected, the quantity, the price and the amount of shipping costs.
You will not be able to request the cancellation of your order once it has been confirmed and the payment has been processed.
The data recorded by the jerome-dreyfuss.com website will establish proof of transactions operated between Société 108 Jérôme Dreyfuss and its customers. In the event of a dispute between Société 108 Jérôme Dreyfuss and one of its customers about a transaction made on the website, the data recorded by Société 108 Jérôme Dreyfuss shall be considered to be valid proof of the content of the transaction.
In accordance with Article L. 134-2 of the French Consumer Code, when an order relates to an amount of minimum EUR 120, Société 108 Jérôme Dreyfuss shall retain the document that embodies the contract entered into electronically between Société 108 Jérôme Dreyfuss and a customer for a period starting from the entering into of the contract until the date the item was delivered and for a period of ten years from this date (in accordance with Decree 2005-137 of 16 February 2005).
You will have access to this document at any time upon request to customerservice@jerome-dreyfuss.com, and subject to providing proof of your identity.
Article 4 - Retention of ownership
All products ordered remain the property of Société 108 Jérôme Dreyfuss until full payment for the products has been received by Société 108 Jérôme Dreyfuss.
However, you shall bear the risks (in particular of loss, theft or damage) regarding the delivered products from the actual date of delivery.
Article 5 - Methods of payment
Any order placed on the jerome-dreyfuss.com website must be paid for immediately at the time the order is placed. We accept payments by credit card, Apple Pay, PayPal, iDeal, Bancontact, and in installments with our partner Alma.
You cannot use store credits issued by Jérôme Dreyfuss stores or gift cards from Jérôme Dreyfuss stores to purchase items displayed on the jerome-dreyfuss.com website.
All orders are payable in euros. Accepted credit cards are: MasterCard, Visa, American Express, Diners, and Discover. Your order will only be shipped after your payment method has been verified and authorization to debit your card has been received.
Your credit or debit card will be charged as soon as your order is confirmed. If some of the ordered items are unavailable (see availability), the cost of the unavailable products will be refunded by our customer service.
You also have the option to choose payment in three installments via Alma for purchases of €400 or more, in the following countries: France, Spain, Belgium, Germany, Italy, Austria, Ireland, Luxembourg, the Netherlands, and Portugal. By choosing to pay in installments, you agree to Alma’s general customer terms and Alma’s special conditions for 109 customers.
Article 6 - Deliveries
Delivery zone
Products purchased via the jerome-dreyfuss.com website may only be delivered in the countries included on the list of delivery zones provided on the jerome-dreyfuss.com website (“My country”).
Orders may not be placed for any delivery address located outside of the delivery zones. For security reasons, Société 108 Jérôme Dreyfuss will not process any orders for which a PO box or a cedex (special business mail) address is provided.
Products will be shipped to the delivery address specified during the order procedure.
Shipping fees
You will be asked to choose your preferred shipping method during the order process:
- UPS or DHL for delivery to mainland France, Corsica, Monaco, and the European Union
- DHL for delivery to international zones outside the European Union and to overseas territories (DOM-TOM)
Shipping costs are calculated based on the products in your order, the delivery service, and the delivery country you select. Shipping fees are automatically waived when your order exceeds the following amounts for the following zones:
- Mainland France, Corsica, and Monaco – always free (standard shipping)
- DOM-TOM – starting from €1,000
- European Union – always free (standard shipping)
- International, outside the European Union – starting from €300
For residents outside the European Union, customs fees related to shipping the order are your responsibility, except for residents of the United States.
Due to Brexit, all British orders in excess of £ 135 / € 150 will now be subject to all taxes and customs duties of the country of destination. These costs and formalities are borne by the customer / recipient.
You are responsible for paying all government taxes, administrative fees and customs duties charged by a carrier when you use the website or make a purchase.
If the recipient refuses the parcel due to additional customs duties invoiced to the recipient at the time of delivery, Société 108 Jérôme Dreyfuss reserves the right to invoice the amount of the customs duties initially owed by the customer up to € 25 (£ 25).
For security and other reason, Société 108 Jérôme Dreyfuss will not process any order for which a general delivery address, a post office box or a cedex (special business mail) address is provided.
Delivery time
In this section, we provide you with the possible shipping options and delivery times for the purchased products and the selected delivery country. Please note that the delivery times are indicative and calculated excluding the order preparation time. Orders are prepared and handed over to the carrier within 24 to 48 business hours following their confirmation. This preparation time may slightly increase during promotional periods or in August. The delivery of your package may be delayed due to administrative issues related to customs clearance.
Delivery in Mainland France and Corsica:
Standard home delivery via UPS: delivery of the selected items within 2 to 3 business days after your package is handed over to the carrier.
Express home delivery via DHL: delivery of the selected items within 1 to 2 business days after your package is handed over to the carrier.
Delivery in Europe:
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Standard home delivery via UPS: delivery of the selected items within 3 to 5 business days after your package is handed over to the carrier. This delivery method is not available outside the European Union.
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Express home delivery via DHL: delivery of the selected items within 1 to 3 business days after your package is handed over to the carrier.
Delivery in International Zones and DOM-TOM:
- Express home delivery via DHL: delivery of the selected items within 2 to 7 business days after your package is handed over to the carrier.
Société 108 Jérôme Dreyfuss reserves the right to split deliveries. Shipping costs will only be charged for a single shipment and in accordance with the details provided in your order summary.
Delivery issues
Any failure to deliver items or late delivery beyond 8 (eight) working days must be reported to our customer service department as soon as possible. Any claim made more than 30 (thirty) calendar days from the date of validation of your order shall not be accepted.
You should check the conformity of the goods upon delivery and, if possible, write out by hand your reservations relating to any anomalies noted (e.g. open package, damaged goods, etc.) on the delivery slip and sign it.
You should then contact the customer services department by email or by telephone.
In the event of the nonconformity of the products purchased or if you are not satisfied with them, you may return them or request an exchange or a refund, in accordance with the conditions provided for in the “Returns – Exchanges – Refunds” section.
Article 7 – Returns – Exchanges – Refunds
Product return and exchange conditions
You have the option to return any product ordered on the jerome-dreyfuss.com website for a refund within fourteen (14) calendar days from the delivery date, provided you follow the procedure outlined below and return the item in its complete, original condition and packaging.
We strongly recommend that you systematically register your return via the [Make a Return] section at the bottom of our website.
If you reside in France, Belgium, Luxembourg, the Netherlands, Germany, Spain, or Portugal, you will be invited to download a prepaid shipping label. A return fee of €5 for returns from France, and €7 for returns from other countries (Belgium, Luxembourg, Netherlands, Germany, Spain, and Portugal) will be deducted from the refund of the returned item(s). For other European Union countries, a €20 return fee will be deducted from the refund.
If you reside in another country, you are required to return the item via a carrier of your choice (with delivery requiring a signature) to the following address:
Cellule 8.2 NX NIPPON EXPRESS DRE
110 Bis Avenue du Général Leclerc
Site Pantin logistique
93500 PANTIN
FRANCE
Tel: +33 6 11 14 85 75
The mention "Cellule 8.2" must appear in the delivery address to ensure the proper receipt of the return package by our dedicated logistics team. If an incomplete address is provided, Maison Jérôme Dreyfuss reserves the right to refuse the refund for the item.
Please include a copy of the return form in your return package, which will be available once your return request is completed.
If you reside in a country outside the European Union, the return shipping costs, as well as any customs clearance fees, are your responsibility. Transportation costs incurred for returning products will only be refunded if the return is due to non-compliance of the delivered products (wrong item, damaged product, etc.).
Société 108 Jérôme Dreyfuss cannot be held responsible for loss, incorrect delivery address, or delays in the delivery of a product you wish to return to jerome-dreyfuss.com, as the risks associated with the shipping method you choose are borne solely by you.
Upon receipt of the return, a quality control check will be performed before the refund is processed. Société 108 Jérôme Dreyfuss reserves the right to determine whether the products are in their original condition when returned to jerome-dreyfuss.com.
Due to technical limitations, Maison Jérôme Dreyfuss does not offer exchanges for items purchased online. If you wish to exchange an item, we invite you to return it within 14 days for a refund and place a new order on our online store.
Returning an Eshop product to a store
Any Jérôme Dreyfuss product purchased on jerome-dreyfuss.com can be exchanged or returned in some Jérôme Dreyfuss stores within fourteen (14) calendar days of the delivery date, under the following conditions:
- Returned products must be in their original condition and packaging.
- Returned or exchanged products must be accompanied by their purchase invoice or a copy in case of a partial return.
Below are the details of Jérôme Dreyfuss stores offering the "online purchase return" service:
- 4 rue Jacob, 75006 Paris - 01.56.81.85.30
- 9 rue de Guichard, 75016 Paris - 01.40.71.83.08
- 111 rue de Turenne, 75003 Paris - 01.40.27.97.83
- 4 rue du Marché Saint-Honoré, 75001 Paris - 01.42.36.16.72
Jérôme Dreyfuss stores do not offer refunds for products purchased on jerome-dreyfuss.com. It is not possible to credit your bank card directly at the store. For returns, the returned product will be refunded later directly by the online store.
Refund timeframe
Your return package will be processed within 3 to 15 business days after receipt. These processing times may be extended during sales, private sales, and in August. The amount will be refunded to the bank account linked to the card used for the payment. From the confirmation message, the refund will be effective within 5 to 10 business days.
When processing your return, the original shipping fees will not be refunded.
The refunded amount corresponds to the price of the returned products, with tags, and in perfect condition. If a discount code was applied to your order, it will not be re-applied after the return.
Refusal of a return
Your request for return may be refused in two cases:
· If the return deadline is exceeded. In this case, Société 108 Jérôme Dreyfuss reserves the right to replace the refund request with a coupon in the amount of the returned items.
· If the item returned by the customer does not correspond to the return conditions outlined above on this page. Each product shall be examined upon receipt. If your item exhibits a defect, Société 108 Jérôme Dreyfuss advises you to report this defect at customerservice@jerome-dreyfuss.com
Article 8- Statutory warranty for latent defects
The products sold on the jerome-dreyfuss.com website are subject to the statutory warranties provided for in Articles L. 211-4, L. 211-5 and L. 211-12 of the French Consumer Code and Articles 1641 and 1648 of the French Civil Code:
Pursuant to Article 1641 of the French Civil Code, the seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had the buyer known of them.
Article 1648 of the French Civil Code
The action arising from latent defects must be brought by the buyer within a period of two years following the discovery of the defect.
In the case provided for in Article 1642-1, under penalty of being time-barred, the action must be brought within the year following the date on which the seller may be discharged from visible defects.
Article L. 211 -4 of the French Consumer Code
The seller is bound to deliver a product that complies with the contract and shall be liable for the conformity defects found at the time of the delivery.
The seller shall also be liable for the conformity defects arising from the packaging, assembly instructions or the installation whenever they are placed under its responsibility by the contract or was carried out under its responsibility.
Article L. 211 -5 of the French Consumer Code, to comply with the contract, the item must:
1° Be fit for the use that is usually expected of a similar item and, as applicable:
· Correspond to the description given by the seller and have the characteristics that the seller presented to the buyer in the form of a sample or model;
· Have the characteristics that a buyer may legitimately expect in light of the public representations made by the seller, the producer or its representatives, including in advertisements or on the labelling;
2° Or feature the characteristics determined by mutual agreement between the parties or be fit for any special use sought by the buyer, of which the seller was informed and which it accepted.
Article L. 211-12 of the French Consumer Code.
The action resulting from the lack of compliance shall be statute-barred as from the delivery of the item.
Article 9 - Liability of Société 108 Jérôme Dreyfuss
Limitation of liability
Société 108 Jérôme Dreyfuss can in no way be held liable for any direct, indirect, incidental, special or consequential damage including but not limited to loss of use, loss of profit or opportunity arising from the purchase of Jérôme Dreyfuss products on the jerome-dreyfuss.com website.
Intellectual property rights
All elements of the jerome-dreyfuss.com website (drawings, models, illustrations, images, sound track, texts, logos, trademarks, etc.) are the exclusive property of Sarl 111 Jérôme Dreyfuss or its subsidiaries. Apart from the exemptions expressly provided for in the general terms of sale, you are prohibited from reproducing in full or in part, by any means or process, distributing, publishing, transferring, modifying or selling any or all of the content of the jerome-dreyfuss.com website or from creating works derived from the website.
The “Jérôme Dreyfuss” trademark, the figurative mark representing a needle, all other marks and logos related to Jérôme Dreyfuss, whether registered or not, as displayed on the jerome-dreyfuss.com website, as well as the “jerome-dreyfuss.com” domain name are, and shall remain, the exclusive property of Société 108 Jérôme Dreyfuss. Any reproduction, distribution, transfer, modification or use of these trademarks for any purpose without prior express agreement of Société 108 Jérôme Dreyfuss is prohibited.
You may not remove any copyright, trademark or other exclusive proprietary notice from the jerome-dreyfuss.com website or any content contained therein. You may make a single copy of webpages published on the jerome-dreyfuss.com website for your own private, personal and non-commercial use, provided that any copy of such web pages retains all copyright and other exclusive proprietary notices contained therein.
Applicable law and jurisdiction
These general terms of sale shall be governed and construed in accordance with French law without taking into account conflicts of law principles. These general terms of sale shall not hinder compliance by the jerome-dreyfuss.com website with any public policy provision included in the regulations of the European Union country in which the customer places the order provided that the customer is also a resident of said country. These general terms of sale are drawn up in French.
In the event of dispute, French courts shall have exclusive jurisdiction and you acknowledge that you accept their exclusive jurisdiction. Société 108 Jérôme Dreyfuss reserves the right to seek out and obtain injunctions or orders to defend its rights hereunder.
General terms of use of the jerome-dreyfuss.com website
The jerome-dreyfuss.com website is administered by Société 108 Jérôme Dreyfuss, which publishes the jerome-dreyfuss.com website and grants Société 108 Jérôme Dreyfuss the right to sell a selection of Jérôme Dreyfuss products online.
Société 108 Jérôme Dreyfuss is the French distribution subsidiary for Jérôme Dreyfuss products. Its registered office is located at 31 rue Charlot, Paris 75003 (France).
The use of the jerome-dreyfuss.com website and the purchase of products offered on jerome-dreyfuss.com are subject to the general terms of use of the jerome-dreyfuss.com website (hereinafter referred to as the “general terms of use”). When you use the jerome-dreyfuss.com website, you are bound by these general terms of use and agree to comply therewith.
The use of the jerome-dreyfuss.com website also constitutes acceptance of the jerome-dreyfuss.com privacy policy (hereinafter referred to as the “privacy policy”); see the “safety and privacy” section below.
Société 108 Jérôme Dreyfuss may at any time update these general terms of use and the privacy policy. If you continue to use the jerome-dreyfuss.com website after any changes have been made, you undertake to comply with the updated general terms of use and to acknowledge the privacy policy. At any time you may consult the current version of the general terms of use or the privacy policy by clicking on the “General Terms of Sale” link at the bottom of the home page.
The jerome-dreyfuss.com privacy policy (see “privacy policy” below) governs the use of the personal data that you accept to transmit to Société 108 Jérôme Dreyfuss on this website. Société 108 Jérôme Dreyfuss may amend its privacy policy at any time as stipulated in this document.
The jerome-dreyfuss.com website is not intended for minors.
Links
The jerome-dreyfuss.com website may contain links to third party websites that are not published or controlled by Société 108 Jérôme Dreyfuss. Such links are provided as a convenience only; they may not and shall not be interpreted as an express or implied endorsement of such sites, their content or any product or services offered thereon. You may install a link to the jerome-dreyfuss.com website only if you are expressly authorised in writing by Société 108 Jérôme Dreyfuss.
Disclaimer
Société 108 Jérôme Dreyfuss does not warrant or represent that:
· The website is free from viruses, worms, trojan horses or other destructive materials;
· The information contained on the website is accurate, complete or up to date.
The jerome-dreyfuss.com website may contain technical inaccuracies or other defects and Société 108 Jérôme Dreyfuss does not guarantee that any such defects will be corrected. The jerome-dreyfuss.com and its content are provided on an “as is” and “as available” basis.
Société 108 Jérôme Dreyfuss expressly disclaims all guarantees of any kind, whether express or implied, including but not limited to, any implicit guarantee regarding the conformity or appropriateness of the jerome-dreyfuss.com website or of its content for either normal use or a specific use, its quality or its compliance with any provision.
Article 10- Offer conditions
From 03/04/2014 to 30/03/2024 inclusive: a bandana is offered with the purchase of a bag from the GAUCHO collection, while stocks last.
If your item does not suit you, you must declare your return in your customer account within 14 days of receiving your order.
The entire order must be returned, including the bandana offered against purchase, unworn or washed. If the bandana is not returned, Jérôme Dreyfuss reserves the right to deduct €10 from the refund of the returned item.