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Frequently asked questions/Payment and security
    What are the accepted methods of payment ?

    On our website, you can pay for your order using a credit card (Visa, Mastercard, American Express, Discover, Diners), Apple Pay, Bancontact (Belgium), iDeal (Netherlands), or PayPal. Your bank account will be debited upon confirmation of your order.

    You can now pay for your order in 3 installments without any fees, starting from a purchase of €400 (via our partner Alma) in the following countries: France, Spain, Belgium, Germany, Italy, Austria, Ireland, Luxembourg, Netherlands, Portugal. This option will be offered at the "Payment" step when you confirm your order. Payment is debited at the time of order confirmation.

    Is it possible to pay in installments?

    You can now pay for your order in 3 installments without any fees, starting from a purchase of €400 (through our partner Alma) in the following countries: France, Spain, Belgium, Germany, Italy, Austria, Ireland, Luxembourg, Netherlands, Portugal. This option will be offered at the "Payment" step when you confirm your order.

    Is the payment secure ?

    Transactions are fully processed through the secure payment module of our partners Adyen, PayPal, and Alma.

    I am unable to validate my payment

    If your payment does not go through, you can place your order again using another payment method. Feel free to write to us at customerservice@jerome-dreyfuss.com if the problem is unresolved.

    Can I benefit from a detax ?

    Unfortunately, we are unable to offer tax removal documents for purchases made on our website.

    Quelles sont les modalités d’utilisation d’un avoir sous forme de carte cadeau ?

    What are the terms of use for a gift card credit?

    - A store credit, equivalent to the amount of the order you wish to return, will be sent to you via email.

    - This store credit will be valid exclusively on our online store for a period of 6 months.

    - It will be provided to you in the form of a code, which can be entered in the ‘discount code or gift card’ section during your next order.

    - If the order amount is lower than the store credit, the remaining balance may be used for a future purchase, within the validity period of the credit.

    - Non-refundable. In the case of a return, the amount (or the portion of the amount) paid with the gift card will be credited back to the card in question.