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Access to your customer account is required to take advantage of certain offers. Therefore, if your account was created before October 21, 2024, we encourage you to reactivate it. Reactivation is simple and quick: just follow the instructions in the email sent on October 22, 2024, by Jérôme Dreyfuss titled "activation of your customer account." Feel free to check your spam folder if necessary.

For reasons of personal data protection and due to changes in our customer area, please note that accounts created more than three years ago, or associated with older orders, must be recreated.

Our customer service team is available to assist you at the following address: customerservice@jerome-dreyfuss.com. Please note that the password update feature is not available for customer accounts created before October 21, 2024, that have not been reactivated.

You can create your Jérôme Dreyfuss customer account by clicking on the “My account” space at the top right-hand corner of our website. Then click on “Create an account” and fill in the mandatory information marked with an asterisk. Lastly, click on “Sign up”.

You will be sent a confirmation email to the email address provided when you created your account.

Feel free to contact our teams if you need help or more information.

Creating an account on Jérôme Dreyfuss allows you to be quickly identified by the Maison during your purchases on the online store.

Your account will also enable you to:

• View your order history
• Track the delivery of your orders
• Exchange or return items
• Stay informed about the Maison's news
• Benefit from exclusive offers and discounts for our customers

For your security, the Maison does not store your credit card information and will never share your personal information with any third party.

If you are unable to access your account, you can reset your password by clicking on "I forgot my password" and entering your email address to receive a reset email.

For reasons of personal data protection and due to changes in our customer area, please note that accounts created more than three years ago, or associated with older orders, must be recreated.

Feel free to check your spam folder or contact us at customerservice@jerome-dreyfuss.com, providing your first and last name and/or the email address used to log in. You also have the option to place an order as a guest, without creating an account.

Please note that the password update feature is not available for customer accounts created before October 21, 2024, that have not been reactivated.

If you no longer wish to receive our newsletter, you can unsubscribe by following the instructions provided at the bottom of each email. You can also inform us of your request to unsubscribe by writing to eshop@jerome-dreyfuss.

On the login page of your customer account, you can reset your password by clicking on "forgot password"

Please note that the password update feature is not available for customer accounts created before October 21, 2024, that have not been reactivated.

If you would like to delete your customer account, please contact us at customerservice@jerome-dreyfuss.com. Bear in mind however that as a result, your order history will be deleted.

You can place an order as a guest without creating a customer account. If you create a customer account later, your previous orders will be linked through your email address.